I first used mediation with juvenile offenders, while I was employed as a deputy juvenile officer. I was impressed how my clients caught on to the process and how interested they became in working out their individual differences. At a later time, I used mediation, while I was employed as a social worker in the public school system. By having mediation readily available to students; it allowed them to develop and use their own problem-solving skills, self-determination, and empathy, while also allowing them to make informed decisions for themselves. These valuable skills could be taken with them to use at other stages of their lives when faced with conflict. After seeing first hand how the use of mediation had helped troubled youth to make better decisions for themselves and take responsibility for their lives; I also had the opportunity to see how mediation had helped adults who were stuck in conflict. I then began training as a mediator at Northwestern University and the University of Missouri. I met Len Riskin, while at Northwestern and he allowed me to study his techniques at the University of Missouri School of Law. At the time, I was not aware that Len was Internationally known for his work, so I am proud to say that I had the opportunity to train with one of the best. Since then, I have enjoyed guiding conflicted parties to a solution that is acceptable to everyone, while making a positive impact on people's lives. Our Mission Statement: DecisionOne is committed to helping people resolve conflict and move forward with their lives by providing caring, competent, comprehensive, and creative dispute resolution services. Our clients are treated with the utmost respect, while emphasizing professionalism, confidentiality, cooperation and respectful communication. Randy W. Hoerschgen Education, Training and Affiliations : Associate of Arts Degree - Indiana University Bachelor's of Arts Degree, Social & Behavioral Science / Business - Indiana University     Master of Arts Degree, Behavioral Science - California State University (Negotiations, Conflict Resolution and Peacebuilding) in completion. Master of Laws Degree, Dispute Resolution - University of Missouri - School of Law (in progress) Missouri Civil Mediation Certification - University of Missouri - School of Law Cooperative & Collaborative Law - University of Missouri School of Law Divorce Mediation Certification - Northwestern University Institute in Negotiation - Northwestern University Alternative Dispute Resolution - Colorado State University Construction Mediation Certification - Association of Missouri Mediators Labor Law - University of Missouri Real Estate Law - Ohio University Collective Bargaining - Indiana University Grievance Arbitration - Indiana University Missouri Juvenile Justice Association Core Training Family Centered Services - Division of Family Services Society of Human Resource Management Generalist Training Human Resources and the Law - University of Missouri City and County Planning & Implementation - University of Missouri Conflict Analysis - United States Institute of Peace Fee Dispute Resolution Committee - Missouri Bar Kelley School of Business Alumni Association - Indiana University Association of Conflict Resolution Victim Offender Mediation Association Missouri Restorative Justice Coalition  Labor and Employer Relations Association Association of Missouri Mediators Association for Conflict Resolution National Association for Community Mediation Society of Human Resource Management Missouri Chamber of Commerce Jefferson City Chamber of Commerce Association of Missouri Mediators - Board Member National Association for Community Mediation Missouri Restorative Justice Coalition Professional Experience: DecisionOne Mediation & Arbitration Association of Missouri Mediators State of Missouri Jefferson City Public Schools Cole County Juvenile Court General American Consultec